Privacy Policy

1. Who We Are

cateringvanbuyer.com ("we", "us", "our") is a UK-based vehicle buying service specialising in catering vans, food trucks, catering trailers, and similar commercial catering vehicles. We are committed to protecting your privacy and handling your personal data responsibly.

2. Information We Collect

When you use our website or contact us, we may collect the following information:

• Your name and contact details (phone number, email address)
• Details about your catering vehicle (type, make, model, year, condition, registration number)
• Photographs of your vehicle that you choose to upload
• Your location or postcode for collection arrangements
• Payment details for completing transactions
• Technical data such as your IP address, browser type, and how you use our website (via cookies and analytics)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide you with a valuation for your catering vehicle
• To arrange collection and process payment
• To communicate with you about your enquiry or transaction
• To improve our website and services
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR: performance of a contract (when you sell a vehicle to us), legitimate interests (to operate and improve our business), consent (where you have opted in to marketing communications), and legal obligation (where we are required to retain records).

5. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, vehicle collection partners, and website hosting providers. All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Transaction records are typically retained for six years in accordance with HMRC requirements. If you request a valuation but do not proceed with a sale, we will delete your data within 12 months unless you ask us to retain it.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict the processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to analyse how our site is used. Essential cookies are required for the website to function. Analytics cookies help us understand visitor behaviour so we can improve our service. You can manage your cookie preferences through your browser settings.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted through our website is encrypted using SSL/TLS technology.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us by phone on 0800 975 2931 or via our contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.